Impact

1. Thinking about Communications.  2. Strategies in Planning for Writing and Speaking.  3. Writing Clearly.  4. Writing with Impact.  5. Routine and Good-News Correspondence.  6. Bad-News Correspondence.  7. Persuasive Writing.  8. Informal Reports.  9. Formal Reports and Proposals. 10. Presentations and Meetings. 11. Communicating to Get a Job. Appendix: Editing Guidelines.