Return Policies

All textbooks purchased for the Summer 2025 semester can be returned without penalty by Friday May 16^th, 2025. All returns must meet the below return requirements. 

Apparel and Gifts

Clothing and gifts can be returned or exchanged within 30 days of purchase. Items must be in their original packaging, condition, and have tags still attached.

Textbooks

eBooks and Access Codes purchased online are non-returnable. 

eBooks and Access Codes purchased in store are non-returnable once redeemed and can only be returned within the first two weeks of classes.

New textbooks may only be returned within the first two weeks of classes if they are in new condition, unread and unmarked and you have your receipt. 

After the initial return period, new textbooks will be accepted for return if they meet the established criteria above and are accompanied by proof of withdrawal from the course, up to the last day of classes. A 10% restocking fee will apply.

Used textbooks and custom courseware (ie. course manuals) are non-returnable.

 

Trade Books

General trade and reference books can be returned or exchanged within 7 days of purchase. Items must be in their original packaging and condition.

 

How to return or exchange your items

1) Return to store (FREE)

Bring your receipt or order confirmation email/invoice (on your mobile device or printed) and the credit card used for the original purchase.

If you do not have your order information, we will not be able to issue a refund. Shipping is not refundable.

2) Ship Your Items Back

If you would like to ship your items back to us, we will not provide a return shipping label for you.

Put the items you're returning in the original package if possible.

Please include the following information on your packing slip or a separate piece of paper

• Your order number
• Please include the item name and reason for return or exchange
• For exchanges: please include the item name, colour and size of the product you would like

Unfortunately, exchanges can only be done for items of the same price or higher. We will contact you if additional payment is required.

 

Once your package is ready, choose a mail carrier, pay for postage, and send it to the address below.

 

U of G Bookstore

MacNaughton Building

Attn: Returns Department

50 Stone Road East

Guelph, ON

N1G 2W1

 

 

Order Pickup and Abandoned Orders

Pickup orders will be held for up to 30 days and then they will be considered abandoned.  After 30 days we will contact you by email to remind you to pick up your order. If it is not picked up within 14 days of this reminder it will be considered abandoned and will be reshelved with no refund.

If you are unable to pick up your order within 30 days, you can request that it be shipped for an additional cost. Please contact bookstore@uoguelph.ca for more information.