Easy Returns and Exchanges

1) Return to store (FREE)

Bring your receipt or order confirmation email/invoice (on your mobile device or printed) and the credit card used for the original purchase.

If you do not have your order information, we will be unable to issue a refund or credit. Please bring a government-issued form of identification (i.e. a driver’s license or other government issued ID). Shipping is not refundable.

2) Ship Your Items Back

If you received items by mail, it's easy to send them back.

Put the items you're returning in the original package if possible.

Returns:

Use the packing slip sent with your order or print your order details from the Order History page, circle the items you’re returning, and indicate the reason for return.

If you cannot print your order details, write the following information on a sheet of paper:

• Your order number
• The item number and description for each item being returned
• The reason for return

Exchanges:

Use the packing slip sent with your order or print your order details from the Order History page, circle the items you’re exchanging.

If you can’t print your order details, write the following information on a sheet of paper:

• Your order number
• The item number and description for each item being exchanged
• The item number, colour, size, and price for each desired exchange

Unfortunately, exchanges can only be done for items of the same price or higher. We will contact you if additional payment is required.

Once your package is ready, choose a mail carrier, pay for postage, and send it to the address below.

U of G Bookstore

MacNaughton Building

Attn: Returns Department

50 Stone Road East

Guelph, Ontario, N1G 2W1

Return Reasons