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Returns Policies
Return From Lockdown Return Policy
Starting April 8, the University Bookstore is currently under lock down protocols. All purchases since March 22 are eligible for our extended return and exchange policy- 14 days from when we reopen for in-store shopping.
Please note that textbooks and course materials are no longer returnable unless you have proof of dropping the class. See Textbook Returns below for more details.
Easy Returns and Exchanges
1) Return to store (FREE)
Bring your receipt or order confirmation email/invoice (on your mobile device or printed) and the credit card used for the original purchase.
If you do not have your order information, we will be unable to issue a refund or credit. Please bring a government-issued form of identification (i.e. a driver’s license or other government issued ID). Shipping is not refundable.
2) Ship Your Items Back
If you received items by mail, it's easy to send them back.
Put the items you're returning in the original package if possible.
Returns:
Use the packing slip sent with your order or print your order details from the Order History page, circle the items you’re returning, and indicate the reason for return.
If you cannot print your order details, write the following information on a sheet of paper:
- Your order number
- The item number and description for each item being returned
- The reason for return
Exchanges:
Use the packing slip sent with your order or print your order details from the Order History page, circle the items you’re exchanging.
If you can’t print your order details, write the following information on a sheet of paper:
- Your order number
- The item number and description for each item being exchanged
- The item number, colour, size, and price for each desired exchange
Unfortunately, exchanges can only be done for items of the same price or higher. We will contact you if additional payment is required.
Once your package is ready, choose a mail carrier, pay for postage, and send it to the address below.
U of G Bookstore
MacNaughton Building
Attn: Returns Department
50 Stone Road East
Guelph, Ontario, N1G 2W1
Return Reasons
|
Just didn't like it |
Item damaged in shipping |
Too big |
|
Not what I expected |
Delivered later than expected |
Too small |
|
Defective |
Delivered wrong item |
Colour not what I expected |
Textbook Returns
New textbooks may be returned provided that they are in new condition, unread and unmarked and you have your receipt. After the initial return period (1st two weeks), new textbooks will be accepted for return provided they meet the established criteria above and they are accompanied by proof of withdrawal from the course, up to the last day of classes. A 10% restocking fee will apply.
Used textbooks and custom courseware (ie. course manuals) are not returnable at any time.
Used textbooks and custom courseware (ie. course manuals) are not returnable at any time.
eBooks and Access Codes are non-returnable once redeemed and can only be returned within the semester purchased for. All digital returns are subject to approval by the publisher, which can cause delays in the return process.
Apparel and Gifts
Clothing and gifts are returnable within 7 days of purchase, 14 days for exchange. Items must be in their original packaging, condition, and have tags still attached.
Non-Returnable Items
All opened shrink-wrapped packages, face coverings, lab (course) manuals, course packs, used textbooks, magazines, dissection kits, computer disks, CD’s, headphones/ear buds, ink cartridges, batteries, calculators, cassettes, lab goggles and In-Store E-Text cards.
Trade Books
General trade and reference books are returnable within 7 days of purchase, 14 days for exchange. Items must be in their original packaging and condition.
Clothing and gifts are returnable within 7 days of purchase, 14 days for exchange. Items must be in their original packaging, condition, and have tags still attached.
Non-Returnable Items
All opened shrink-wrapped packages, face coverings, lab (course) manuals, course packs, used textbooks, magazines, dissection kits, computer disks, CD’s, headphones/ear buds, ink cartridges, batteries, calculators, cassettes, lab goggles and In-Store E-Text cards.
Trade Books
General trade and reference books are returnable within 7 days of purchase, 14 days for exchange. Items must be in their original packaging and condition.