Returns Policy

 

Holiday Return Policy

All clothing purchases made from November 12th until December 31 are eligible for refund or exchange until January 31, 2021. Tags must be on and you must have your receipts or packing slip. If shipping your order back to us, please indicate with a note inside the package the purpose for the return and desired size for any exchange.

 

COVID-19 Returns and Exchanges

All textbooks purchased after September are non-returnable unless the student has dropped the course and has a drop slip.

Items can be returned or exchanged in-store or shipped back to us. If you had an order shipped to you and are looking to return or exchange an item, please send it back to us in its original condition, include the packing slip, and a note indicating whether you would like a return or exchange. Clothing must have the tags on, and textbooks must be in the same condition and packaging as they were delivered. Customers will be responsible for any return shipping.

 

New Textbook Returns
 
FIRST AND SECOND WEEK OF THE SEMESTER, MONDAY TO FRIDAY, 8:00AM TO 5:00PM
New textbooks may be returned provided that they are in new condition, unread and unmarked and you have your receipt. After the initial refund period (1st two weeks), new textbooks will be accepted for return provided they meet the established criteria above and they are accompanied by proof of withdrawal from the course, up to the last  day of classes. A 10% restocking fee will apply.

Used textbooks and any custom courseware (ie. course manuals) are not returnable at any time.

We regret that we cannot issue refunds for textbooks immediately before or during the exam periods.

Non-Returnable Items

All opened shrink-wrapped packages, face coverings, lab (course) manuals, course packs, used textbooks, magazines, dissection kits, computer disks, CD’s, headphones/ear buds,  ink cartridges, batteries, calculators, cassettes, lab goggles and In-Store E-Text cards.

Trade Books

General books may be returned within 7 days from the date of purchase provided that you have a receipt and the items are in new, unused condition. If ordered online please contact the bookstore within 14 days of purchase.

Clothing and Gift Items

May be returned within 7 days provided you have a receipt and the items are in new, unused condition. Defective merchandise is returnable for exchange or refund with a receipt within 7 days from the date of purchase. If ordered online please contact the bookstore within 14 days of purchase.

*CUSTOMERS MUST PROVIDE AN ORIGINAL RECEIPT IN ORDER TO OBTAIN ANY RETURN/EXCHANGE
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