All holiday purchases can be returned or exchanged until January 28, 2022. All returns/exchanges must follow our return policies stated below.
Easy Returns and Exchanges
1) Return to store (FREE)
Bring your receipt or order confirmation email/invoice (on your mobile device or printed) and the credit card used for the original purchase.
If you do not have your order information, we will be unable to issue a refund or credit. Please bring a government-issued form of identification (i.e. a driver’s license or other government issued ID). Shipping is not refundable.
2) Ship Your Items Back
If you received items by mail, it's easy to send them back.
Put the items you're returning in the original package if possible.
Returns:
Use the packing slip sent with your order or print your order details from the Order History page, circle the items you’re returning, and indicate the reason for return.
If you cannot print your order details, write the following information on a sheet of paper:
- Your order number
- The item number and description for each item being returned
- The reason for return
Exchanges:
Use the packing slip sent with your order or print your order details from the Order History page, circle the items you’re exchanging.
If you can’t print your order details, write the following information on a sheet of paper:
- Your order number
- The item number and description for each item being exchanged
- The item number, colour, size, and price for each desired exchange
Unfortunately, exchanges can only be done for items of the same price or higher. We will contact you if additional payment is required.
Once your package is ready, choose a mail carrier, pay for postage, and send it to the address below.
U of G Bookstore
MacNaughton Building
Attn: Returns Department
50 Stone Road East
Guelph, Ontario, N1G 2W1
Return Reasons
Just didn't like it |
Item damaged in shipping |
Too big |
Not what I expected |
Delivered later than expected |
Too small |
Defective |
Delivered wrong item |
Colour not what I expected |
Used textbooks and custom courseware (ie. course manuals) are not returnable at any time.
Clothing and gifts can be returned or exchanged within 30 days of purchase. Items must be in their original packaging, condition, and have tags still attached.
Non-Returnable Items
All opened shrink-wrapped packages, face coverings, lab (course) manuals, course packs, used textbooks, magazines, dissection kits, computer disks, CD’s, headphones/ear buds, ink cartridges, batteries, calculators, cassettes, and In-Store E-Text cards.
Trade Books
General trade and reference books are returnable within 7 days of purchase. Items must be in their original packaging and condition.